Cake Delivery

When placing an order for delivery, please be sure to provide a telephone number on which our driver can contact you or the recipient should there be any problems in delivering the order.

If for any reason no one is present to accept the delivery at the delivery address, the courier company will card you. On this card will be all the information you require to re-arrange delivery with them. Please read our Terms & Conditions for further information

Cake Collection

Customer collections may take place during the Cake! By Chloe opening hours:

Monday-Friday 9am-5pm. Please can you notify us with the date you will be collecting.

In order to collect your online order from Cake! By Chloe you must provide a valid Order Confirmation number and sign a delivery note to confirm that your complete order has been received as required.

Thereafter, Cake! By Chloe can no longer take responsibility for any damage that may occur to your order.

If for any reason your order is left uncollected, we will retain it for 24 hours during which time you may telephone our office on 01491 598 173 to re-arrange collection or to arrange delivery at an additional charge.

Retail Products

• UK DELIVERIES

Deadline Courier or Royal Mail

Cake! By Chloe uses overnight delivery for all Cakes by Post with Deadline or First Class Royal Mail (Standard Delivery) for all online other online orders within the UK unless specified. This does not include weekends or public holidays. On overnight deliveries the product will leave our premises the day before you wish to receive it. Standard delivery generally takes 1-3 working days.

In order for a parcel to be regarded as lost 10 working days should have passed.

We reserve the right not to send any breakable or fragile items beyond the UK if the product is deemed at risk of damage during transportation.

The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders.

We shall not be liable for any delay in delivering the Goods, however caused.

Delivery delays caused by Deadline and not Cake! By Chloe can be discussed with deadline directly, and the tracking system available on their website can provide information on any delays to deliveries and should resolve any problems.

European Union & International Deliveries

Royal Mail

All orders will be shipped Standard Royal Mail. Deliveries will take around 3 -10 working days. For orders within the EU, the delivery will be charged according to the country. Please see the end of the document for full details.

 

• INTERNATIONAL DELIVERIES (Books, Cookie Cutters and Vouchers)

Cake! By Chloe will only ships books, vouchers and cookie cutters outside Europe. Goods will be sent via Non Tractable Royal Mail and can take up to 20 working days to arrive.

Cake! By Chloe cannot guarantee sending any orders outside of Europe – please contact directly for a quotation based on the delivery address and we can advise if possible

Any customs or import duties are levied once the package reaches its destination country. Cake! By Chloe is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. Cake! By Chloe has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Delivery times may vary due to circumstances beyond our control.

Royal Mail:

 

Country	Products	Service	Service Description	Cost
UK	Books, Cookie Cutters	First Class Royal Mail(No Tracking)	1-3 business days	from £2.50
EU:Austria,Belgium,Bulgaria,Cyprus,Czech Republic,  Denmark,France,Finland,Germany, Greece,Hungary, Ireland,Italy, Luxembourg, Liechtenstein, Malta, Netherlands, Poland, Portugal, Sweden, Romania, Slovenia, Slovakia, Spain, Switzerland	Books,Cookie CuttersVouchers	Royal Mail (No tracking)Royal Mail(No tracking)Royal Mail(No tracking)	3-5 business days3-5 business days3-5 business days	from £6.50from £5.00Free
World I: Argentina,Brazil,. Bahrain, Chilly, Costa Rica, Hong Kong, India, Mexico, Philippines, Peru, Russia Singapore, South Africa,USA,	Books,Cookie CuttersVoucher	Royal Mail(No tracking)Royal Mail(No tracking)Royal Mail (No tracking)	up to 10 business daysup to 10 business  daysup to 10 business days	from £10.00from £7.00£3.00
World II: Australia, New Zealand, Taiwan, Thailand, Turkey	Books,Cookie CuttersVoucher	Royal Mail(No tracking)Royal Mail(No tracking)Royal Mail (No tracking)	up to 15 business daysup to 15 business daysup to 15 business days	from £12.00from £7.50£3.00

 

 

Cancellation

Cancelling your online order:

You may cancel your online order up to 7 days from placing your order with us as long as it is not within 7 days of the delivery date. If we have already started working on your cake or order due to the delivery deadline it is not possible to cancel your order. Please see our Terms and Conditions. To cancel your order please contact our Customer Service Team on 01491 598 173. In addition, we will require a written cancellation notice by email to hello@cakebychloe.co.uk.

Your cancellation notice must quote your name, address, the name or a description of the products ordered and your order reference number.

Please note different policies apply to all Bespoke Cake orders placed. You will be informed of these policies at the time of booking. For further information please contact us and we will be happy to assist you.

Returns

We use professional carriers. Nevertheless, accidents can happen and so we ask that you check your order is correct before signing your delivery note.

In the unlikely event that you find that your order is incorrect, incomplete or damaged on delivery please notify our Customer Services Team immediately on 01491 598 173.

In order to claim a credit or refund please retain your order for inspection or send photo evidence alongside proof of purchase to hello@cakebychloe.co.uk.

For further details please refer to our Terms & Conditions.